You be the judge. 1. I sent my Standard Horizon DS-10 depth inst in to have the LCD repaired. It is an old model and worked fine except is it saying 3,5,6, or 8 ft depth? So after 10 phone calls over 5 or 6 weeks I was told that they can't fix it and tried to renig on the offor to sell another at factory cost, $99. Then it took 2 weeks and 6 calls to get them to ship the thing. 2. I sent my Raymarine lightning fried ST4000 auto pilot control unit in and 9 working days later THEY called me and I have a new control head shipped at a very reasonable price. Who are you going to for new equipment? My mind is made up. I appreciate support.
- Status
Yes, Jim
I had the same experience sevral years ago with Raytheon. Sent in two of my three instrument heads in for new LCD's. Got two back brand new, nominal fee. Also had my 4000 autopilot head returned for service. Needed it for a trip, so sent it overnight with return paid. Got it back in a week, fixed, cleaned and updated with new software for a very reasonable charge. However, I still sent them letter regarding my displeasure at hearing they were only going to service the ST 80 units for five years, with some copies of the thread here. I think their service continues to be very good; just don't want them to slip. Rick D.
I had the same experience sevral years ago with Raytheon. Sent in two of my three instrument heads in for new LCD's. Got two back brand new, nominal fee. Also had my 4000 autopilot head returned for service. Needed it for a trip, so sent it overnight with return paid. Got it back in a week, fixed, cleaned and updated with new software for a very reasonable charge. However, I still sent them letter regarding my displeasure at hearing they were only going to service the ST 80 units for five years, with some copies of the thread here. I think their service continues to be very good; just don't want them to slip. Rick D.
- Status