Wondering if anyone else had similar problem as this.
I discovered that there was a recall of a certain brand of ball valve, of which my boat - Hunter 44 - had 10 of 3 different sizes installed. Hunter agreed to replace the valves at no cost and to reimburse the related costs of the repair, including the marina labor and haul-out, which amounted to roughly $1,300.00. The marina estimate was sent to, and approved by, Hunter Marine. The valves were sent to me by the manufacturer and the yard completed the work after which the bill, which I paid as per Hunter's instructions, was mailed to Hunter accounting for repayment to me. That was back in April of 2011. Since then I have purchased about $300.00-$400.00 in parts and replacements against my surplus account and have asked Hunter on a number of occasions to send the remaining balance to me. I have been in contact with Eddie Breeden and Al Fooks via phone and email, both for ordering parts and for inquiries regarding the money Hunter agreed to pay for the valve replacements. I have never received a response from Hunter bookkeeping despite many attempts through Eddie and Al. I have not even received an account statement and that department does not accept phone calls nor do they have an email contact. I have sent them letters in care of Hunter Marine with no response. At this point I would like to contact Warren Luhers directly but am unable to find an address or email. This is unfortunate because I have been dealing with Hunter Marine in one form or another for well over 12 years without any difficulties. In fact their customer service has been outstanding - until now. I could never understand the negative comments I would occassionally read about Hunter because of my positive dealings with them. Unfortunately, it only takes one experience such as mine to sour a person who has owned 2 Hunters. Anyone have suggestions?
I discovered that there was a recall of a certain brand of ball valve, of which my boat - Hunter 44 - had 10 of 3 different sizes installed. Hunter agreed to replace the valves at no cost and to reimburse the related costs of the repair, including the marina labor and haul-out, which amounted to roughly $1,300.00. The marina estimate was sent to, and approved by, Hunter Marine. The valves were sent to me by the manufacturer and the yard completed the work after which the bill, which I paid as per Hunter's instructions, was mailed to Hunter accounting for repayment to me. That was back in April of 2011. Since then I have purchased about $300.00-$400.00 in parts and replacements against my surplus account and have asked Hunter on a number of occasions to send the remaining balance to me. I have been in contact with Eddie Breeden and Al Fooks via phone and email, both for ordering parts and for inquiries regarding the money Hunter agreed to pay for the valve replacements. I have never received a response from Hunter bookkeeping despite many attempts through Eddie and Al. I have not even received an account statement and that department does not accept phone calls nor do they have an email contact. I have sent them letters in care of Hunter Marine with no response. At this point I would like to contact Warren Luhers directly but am unable to find an address or email. This is unfortunate because I have been dealing with Hunter Marine in one form or another for well over 12 years without any difficulties. In fact their customer service has been outstanding - until now. I could never understand the negative comments I would occassionally read about Hunter because of my positive dealings with them. Unfortunately, it only takes one experience such as mine to sour a person who has owned 2 Hunters. Anyone have suggestions?
