M
Mickey Goodman
I wrote previously about a problem with Throttle Vibration/Wondering at 3000 RPM reducing the RPM's to the low 2000 level which obviously reduces speed. I have a 88 Hunter Legend 37 with an Edson Pedestal in the boat. I called Edson and spoke with Ed Stiess, their Customer Service Manager, who recommended that I put a wire clamp on the throttle cable near the engine in order to put some resistance on the cable. I did this and it did eliminate the wondering but presented another problem where it increased the idle speed from 700 RPM's to over 1000 RPM's.I wrote a inquiry in HOW for any assistance. After I got a few responses I called Edson again asking for Ed who, I found out was on vacation. I was then transferred to Will Keene who gave me a few recommendations to try out. Since I was going to do work on the boat on Saturday Will gave me his home and cell phone telephone number and said he would be pissed at me if I had a problem and didn't call him at home on the weeked.I complemented him on his dedication to customer service thinking that he was just another customer service person.I found that Will owns Edson! When was the last time any of us had experienced the owner of a company be willing to interupt his weekend to help a customer personally.My hats off to Will Keene and Edson International!!!