my experience
I use the Capn and give them a strong recommendation for different reasons. I love the ease of use of the software but it turns out I bought an illegal used version of the software. When I asked for technical support, they asked for the name of the person I bought it from, the thought being that if he agree, the registration could be transferred to me. When I told them who I bought it from, they recongized the name as someone who had sold multiple illegal copies. They agreed that if I would buy an upgrade (for only $80), they would make me a legal user. This is truly "above and beyond" in my view. Love the software, love the company!