My new unit runs off 12v or 24v. I have a double pole double throw switch, so that I can run it off the batteries (12 volt) or throw the switch and operate off a 120 volt AC /24 volt DC converter. When I flip to 'battery' the unit functions fine- but in dock and with shore power hooked up I want to use the converter. I flip to it and the unit doesn't function. I tested the voltage at the unit. It is 12.5 DC on battery power and 24 volts when I flip to the converter. The wire runs are short and I used 10G wire. I know the unit cuts out if it senses a low battery at 11.8volts. I wonder if it thinks the converter source is low? Baffled