Peggy, I replaced both my jabsco heads on my H410 this past winter with Raritan Crickets. We got in the water a couple of weeks ago and the one I placed in the forward head had a leak around the pump lever. Called Raritan and they said there was no feild fix for it and sent out a replacement head under warranty. Great I thought. I replaced the defective head last week and the new one leaks in another area. Again called Raritan and was informed again there was no feild rapair but they would send a replacement under warranty. Assuming this one works, Raritan is batting .500 on the Crickets, not bad if your a baseball player, but pretty frustrating from my standpoint. Is there some reason you know of that is causing the quality control problem I seem to be expereincing? I'm going to have a lot of quality, trouble free pumps before I would be able to recommend Raritan to anyone else. I'm sure you appreciate that replacing heads is not my favorite way to spend a couple of hours on the boat. Any thoughts? Bryce S/V Spellbinder
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First I've heard of any production run problems,
My guess is, you just happened to get two isolated cases. I assume they wanted you to send the two leakers back to them? Trust me, they want to find out why they leaked so they can correct it. It can't be a common problem, or they'd know what parts to send you to fix it in the field and I'd know about it so I could tell people what to do to fix it...they keep me in the loop. I know it's frustrating, but I think (HOPE!) you just happened to hit the only 2 out of a zillion of 'em that had problems. If only you had that kind of luck with lottery tickets!! Keep me posted?
My guess is, you just happened to get two isolated cases. I assume they wanted you to send the two leakers back to them? Trust me, they want to find out why they leaked so they can correct it. It can't be a common problem, or they'd know what parts to send you to fix it in the field and I'd know about it so I could tell people what to do to fix it...they keep me in the loop. I know it's frustrating, but I think (HOPE!) you just happened to hit the only 2 out of a zillion of 'em that had problems. If only you had that kind of luck with lottery tickets!! Keep me posted?
Peggy, Maybe i should try the lottery. Always felt i had the same chance of winning whether I play it or not. 
)) Bryce
)) Bryce- Status