Our Bemeteau 37 has a ProFurl system
Not sure what your in for on your boat, I can tell you what I found on my CAL35.
At the top of the foil the there is a "wrap stop". My rigger called it a "3/4 donut" that grabs the tang on the swivel to prevent the halyard from wrapping the forestay. This system worked most of the time, until it didn't

. I was cautioned to take the sail off the foil a few time a year to clean the swivel bearing with soap and water. I am guessing this was not in your list of regular maintenance. You may need to remove the sheets from the sail clew. Free the reefing sheet on the drum so you can manually rotate the sail and foil to unwrap the halyard. It may save you a trip up the mast if the wrapped halyard is the only issue.
Then there is the issue of pulling the sail down. Again this can be a cleanliness issue. Dirt can accumulate inside the swivel and slow or stop the swivel from sliding down the foil.

Sometime a strong stream of water can clean or lubricate the swivel enough for you to pull the sail down.
If these fixes fail, It may be time to drop the mast and do an inspection, repair, refit. One of the nasty repairs happens when the screws that hold the foil sections in place start to unscrew. The set screws backs out "just enough" to stop the swivel from sliding down the foil and freeing the sail from the foil. Then you have to climb the mast, unattach the sail from the swivel and drop the sail. Then you get to inspect the 4-5 sets of screws on the foil. Easy standing on the ground with the mast laying down at waist height, not easy in a bosons chair 45 feet in the air hanging onto the foil and forestay sliding down section by section looking at the set screws.
Good luck.
ps. A good soaking with dish soap and a lot of spray is always a good way to clean out the dirt and grim that accumulates on most furlers. Unfortunately the ProFurl uses a "Sealed Bearing Drum" and must be removed, pressed open and resealed to inspect and service the steel bearings. To avoid such issues, I switched to a Harken. Now just a good dose of soap and water and its ready to sail.