Paneltronics problems

[gettinthere]

I bought a very expensive triple breaker from Paneltronics a while back. Finally had a chance to replace the old one. While screwing the wire ring terminal down the thin plastic housing cracked, rendering the breaker useless. I'm no gorilla, just making sure the small screw was snug. So I called customer service at Paneltronics last week. All reps were busy, please leave a message. I left a detailed message of what the problem is and have not heard back. How long do I have to wait for a return call?
Not impressed with their product and now not impressed with their support.

 

[CYQK]

Paneltronics are at the Miami Boat show every year seem like the folks there are good people
Bought my panel from them good quality so far
Nestor is one of the guys talk to him

 

[woodster]

one thing i have learned over the years is that every supplier has a bad apple some time or another ....even rolex

 

[Justin_NSA]

Yep. I bought a Paneltronics 30A triple and it went in fine. Calling is still better than email. Keep trying. I've learned that using words like 'I'm upset" get a sympathetic hand.