Good customer service rarely gets a mention, usually only the bad.
Last year my almost new Twist Lock pump started getting harder and harder to pump. A bit of research and I learned about their manufacturing defect. At this point the pump was a few weeks out of warranty. I believe it was Peggie's suggestion that I call Paul Campagna at Jabsco and plead my case. So I called, had a great chat and Paul promised me replacement parts and gaskets.
That was last August. Fast forward to yesterday - nothing ever arrived. So I called Paul and left a message explaining the situation. He called back this morning and told me the parts were (according to their records) shipped out last August. I was expecting that would be the end of it but then he told me another pump was being shipped today. No issues, no hassles just one satisfied customer. He could have just said "sorry, we shipped it" but he didn't.
I realize their products are not the most durable (and reflected by their price) but it's nice to be treated honestly and fairly.
Chris
Last year my almost new Twist Lock pump started getting harder and harder to pump. A bit of research and I learned about their manufacturing defect. At this point the pump was a few weeks out of warranty. I believe it was Peggie's suggestion that I call Paul Campagna at Jabsco and plead my case. So I called, had a great chat and Paul promised me replacement parts and gaskets.
That was last August. Fast forward to yesterday - nothing ever arrived. So I called Paul and left a message explaining the situation. He called back this morning and told me the parts were (according to their records) shipped out last August. I was expecting that would be the end of it but then he told me another pump was being shipped today. No issues, no hassles just one satisfied customer. He could have just said "sorry, we shipped it" but he didn't.
I realize their products are not the most durable (and reflected by their price) but it's nice to be treated honestly and fairly.
Chris
