Phil Herring said:
Glad to hear out street cred is okay.
I've known the guys in Hunter customer service for many years and they're the best. They know their stuff and they really care about keeping their customers happy. They've taught us a lot, not just about Hunters, but about delivering good customer service. But the retail parts business couldn't be more different from the boat building business, and I believe we have some systems that help make the process a little easier.
Now that the season is winding down we finally have the time to get into some fun stuff for next year: working with fabricators to bring back more long lost parts. We'll be making announcements about those as they come online.
Phil,
Looks like from your posts that you must be affiliated with hunter, not just as an owner of their boats. If you are, maybe this will give you some perspective, if not it might just be a lesson of how not to treat customers.
I purchased my first sailboat this past year, a hunter e33. A little background on myself; I'm 26 years old and was loyal to the brand since sailing the day sailers when I was young. When it was time to go for the big boat purchase, there was no other place I would've gone. Additionally, I was in the process of outfitting my children's summer camp fleet with all hunters in the coming year; this wouldve been very big for the company. Both hunter and my dealer was aware of this. Why am I telling you this? Because it outlines In my opinion what a model customer looks like; specifically someone who would be purchasing boats for years to come. On to my problems with hunter and the dealership.
There is a dealership on long island, ny that I still cannot believe is in business. I have met other owners who are also in court with this specific dealership for all sorts of fraud, etc.. But that's all besides the point, because hunter has and is aware this is happening right under their nose and does nothing about it. Specifically on a number of occasions both my attorney and I contacted many top level employees at hunter with little if any help or response. Specifics on my problems can be seen by visiting my profile page and going back to day one with this boat. All issues are posted and outlined as well as my frustrations with both my dealer and hunter as a whole. Additionally, it is my understanding that I may have been the last boat off the line before work stopped, that seems evident in the rushed nature of components installed.
Not just here to rant about my awful boat buying experience, lack of customer service at the dealer and manufacturer level, and overall frustration, but to let other prospective customers and owners see what's really going on here. I have learned some very important lessons here, hopefully hunter will learn the same. I will never own, recommend or think of the brand the same!
