Here is the deal
You can tell if it is pumping by whether you see brown water with flecks of white (tissue) either beside the boat, if you are not moving, or behind the boat, if you are moving.If the tank is empty, it will pump air and you will see air bubbles beside the boat. Lots of them. If you open the deck plate, it will not pump the tank but will pump air, because the open deck plate breaks the "vacuum" you are talking about because the deck plate feeds from the same pipe that the macerator is on. If it is not pumping out the tank, I have a possible solution. Your prior owner may of overfilled the tank. Get some needle nose pliers and pull the bug screen off or out of the air vent cap. Yes, there is a small screen in that cap. It may be blocked with tissue paper and stuff. You don't need the screen anyway. So pull it out. Then run fresh water down the air vent to wash it back into the tank. then try your pump. It takes less than three minutes to pump the entire 35 gallon tank. Usually about a minute and a half max for us, but we pump once a day. The pump sounds like it is working hard when it is pumping correctly, and when the tank is empty it sounds like it is racing, with high and medium pitch alternating sounds.If it is still not working, inspect your hose connection at your deck plate. Open the plate and use a powerful light to make sure the hose is connected. Mine actually came loose, even with two hose clamps! If it is loose you can reattach it, but it is hard. Access is through the starboard speaker and an access plate inside the forward cabinet above the small sofa. Good luck.