Pretty sad actually
Personally, I agree with the screw assessment. NO way the track would have failed if the screws had not let go. If Lewmar sent the screws along with the track, then they are responsible. On the other hand, if Beneteau USA installed the track with their own screws, or installed them improperly, they should take the blame and offer a repair solution. Did they say who provided the screws. IF not, you should ask.To be honest, I think it's pretty lame of Beneteau not to fix this, regardless. 18 months is surely not that old and this kind of failure, whether their screws or not, should be handled by them to show proper customer support. IF you bought the boat from a Beneteau dealer, and this is the kind of service/response you get, I would be a bit saddened to say the least. This is the kind of thing that would give them a GREAT name for VERY little cost, yet they choose to pass the buck.It's not a very good sign in my view.kh