Webasto heaters are sold and I believe serviced by SureMarine in Ballard WA (across the canal from Seattle downtown).
www.suremarineservice.com
Sure Marine had pretty much nothing for me, and I had already dismantled the heater as I figured I could do it myself, which I did. Flame sensor has now been cleaned. However, the burner seems pretty spent - lots of carbon buildup. That’s why I called Sure Marine, who told me parts for the 3500 are not available in the US market. Recommended I look online, which I already had. I found some OEM replacements in the UK (which don’t look quite like mine, not sure if there are different builds for the 3500. Mine doesn’t have a retaining clip, which the UK ones do -
Webasto Air Top EVO 3500 EVO 5500 Diesel Heater Burner Cartridge | 1313132A | eBay.), as well as aftermarket Chinese made replacement burners (look more like mine - no retaining clip, similar to mine, but don’t know if those would pose a safety risk if the QC isn’t great on them -
Heater Burner Cartridge Replacement Fit for Webasto 3500ST & 5000ST | eBay).
I also found some replacement mesh screens, which seems to be the only real issue with the existing burner. Has anyone cleaned/replaced a burner and/or the mesh on one? Replacing the mesh seems would be a relatively straight forward fix (carb cleaner on the burner body and insert new filter/mesh), provided it works, but I’m not clear on exactly what I need. One listing I saw includes the “burner mesh” and retaining clip, but also recommends a nebulous “filter mesh”, and I can’t determine what that actually is.
WEBASTO THERMO TOP C E Z P EVO4/5 AT 3500/ST 310S Burner Screen Mesh Pad + Clip - $17.60. FOR SALE! We have all kinds of different parts for Webasto Thermo Top series. New Webasto Thermo Top. Suitable for the following Webasto heaters Webasto Thermo Top C Z E P. 1 pcs retaining clip. No rounded...
picclick.com
I’m actually wondering if the burner I already had on the unit was aftermarket as the mesh screen didn’t have a retaining clip in it, which seems to be included in standard Webasto build.
My current dirty burner. No replacement burner I saw has the retaining bar that mine does (the manual shows a different retaining bar that is screwed into the heat exchanger housing, not what I have).