Garhauer's A-1 in my book

[LDK]

I am please to report that Garhauer stands behind their product. Approximately 4 yrs ago I bought their traveler and 8 additional midsized blocks. Not long ago I saw that two of the blocks had lost the small plastic waffer that forms a bushing between the block and shackle attachment stem. They were still very functional but the head of the shackle stem and the block casing made metal to metal contact. I contacted Garhauer in an effort to obtain replacement bushings. Without hesitation the young lady I was speaking with asked that I return all 8 blocks at my convienence in order that they inspect each and repair as needed at no cost to me. I did just that. In return a week later I was holding 8 brand new blocks at NO CHARGE. I do alot of business with alot of companies and I have never had such a fine experiance.

Thank you all at Garhauer!!!

Larry Kliewer
Home Port Benicia, CA

 

[duality]

i agree, i brought a turnbuckle cover to show them at the chicago strctly sail show. he immediately took my name and address and shipped the replacement parts. he didnt even bother to look at the old one. A-1 for sure

mike

 

[Stephen K]

I agree...Garhauer is fantastic. I have purchased a items over the past 4 years (adjustable genoa cars, blocks, traveller bearings) and they have always been responsive and helpful. They know Catalina's.

I have also had a couple issues with parts original to my 1992 C-30 that Garhauer replaced at no charge...can you believe that?