For those who have issues with their boat and it involves the boat manufacturer - SPEAK UP ! There is only one way that we are going to be able to protect our life's savings which we have put into our boats and hold these boat manufacturers accountable. 1) Each State that the Boat Manufacturer is in has a Department of Consumers Affairs in which you may file a complaint against the Boat Manufacturer. The Department of Consumers Affairs will investigate and will assist in obtaining a resolution. 2) File a complaint with the Better Business Bureau for the Stae in which the Boat Manufacturer is in. PLEASE NOTE THAT YOU DO NOT HAVE TO LIVE IN THAT PARTICULAIR STATE OR COUNTRY THE BOAT MANUFACTURER IS IN TO FILE THE COMPLAINT. THE LAW STATES ANYONE REGARDLESS OF THEIR RESIDENCY OR CITIZENSHIP MAY FILE A COMPLAINT.
Complaint about a boat manufacturer
- Thread starter scuba hottie
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Boat US does that for us
so why are you trying to poke a stick at a hornet's nest that may not exist? Have a bad boating experience lately?
so why are you trying to poke a stick at a hornet's nest that may not exist? Have a bad boating experience lately?
I was waiting for an and
I too was waiting for the meat of this post. Perhaps there is more they want to say, bring it, I say.
I too was waiting for the meat of this post. Perhaps there is more they want to say, bring it, I say.
an intersting question
The part about investing your life savings in a boat, i mean. Maybe Phil could do a survey question on it.
The part about investing your life savings in a boat, i mean. Maybe Phil could do a survey question on it.
Ross is leading the question ....
.... and maybe rightly so. When there is a problem, usually a 'restrained and polite' negotiation with a manufacturer will go a long way towards resolution of most problems. When someone seemingly declares war by posting what appears to be 'ultimatums', etc. to a newsgroup to gain 'sympathy or support' ... any possibility for amicable settlements is no longer a possibility. The post clearly assumes the involvement of 'lawyers' and in any such case the ultimate result is one party 'always loses'. Sorry but by the apparent 'co-involvement' that this post implies, this post should be removed and discarded into the 'sails call lounge'. Ive already been though well over two years an ad-nauseum national political campaign thats composed mostly of 'parsing lawyer speak' and dont need to put up with such 'crap' here.
.... and maybe rightly so. When there is a problem, usually a 'restrained and polite' negotiation with a manufacturer will go a long way towards resolution of most problems. When someone seemingly declares war by posting what appears to be 'ultimatums', etc. to a newsgroup to gain 'sympathy or support' ... any possibility for amicable settlements is no longer a possibility. The post clearly assumes the involvement of 'lawyers' and in any such case the ultimate result is one party 'always loses'. Sorry but by the apparent 'co-involvement' that this post implies, this post should be removed and discarded into the 'sails call lounge'. Ive already been though well over two years an ad-nauseum national political campaign thats composed mostly of 'parsing lawyer speak' and dont need to put up with such 'crap' here.
RichH..
Quote: "When someone seemingly declares war by posting what appears to be 'ultimatums', etc. to a newsgroup to gain 'sympathy or support' ... any possibility for amicable settlements is no longer a possibility" I sort of agree with that but..... While I clearly don't get the posters intent and find the post quite odd and poorly executed I have to disagree on some points you made. I owned one of the Zodiacs with the PVC problem where the floor and tubes would get sticky. At first I tried for well over a year to go through my local dealer where I purchased the product. I kept a full record of conversations, names etc.. I was polite as I'm in business and know how to handle these sorts of situations and it got me nowhere! In year two I began calling and emailing the manufacturer listing my dates times whom I had spoken to and what I was told. Another year went by with over 30 correspondences and still NO replacement or warranty resolution. Finally, out of frustration, I copied and pasted my entire two years worth of logs including, times, names, dates, what I was told etc. etc. into an email and sent it off to every employee I had had contact with at Zodiac, including the President of Zodiac US. I gave them an ultimatum threatening that within 24 hours I would take my warranty horror story and the resulting log to the following internet forums. I then proceeded to list over 40 internet forums, with links, from Scuba sites to sailing, fishing and general boating. To let them know I meant business I posted it on an obscure forum with little traffic and said I would remove it immediately upon contact with resolution. Within 24 hours I had an email from the president of Zodiac US and within 72 hours I had a brand new boat in my drive way! Zodiac and warranties are like oil & water but they DON'T want the truth out there and they WILL turn heads if you present a case that can hurt them publicly. Unfortunately the OP has not executed a good strategy.. So, ultimatums can lead to amicable settlements if done properly and they are not always "no longer possible"
Quote: "When someone seemingly declares war by posting what appears to be 'ultimatums', etc. to a newsgroup to gain 'sympathy or support' ... any possibility for amicable settlements is no longer a possibility" I sort of agree with that but..... While I clearly don't get the posters intent and find the post quite odd and poorly executed I have to disagree on some points you made. I owned one of the Zodiacs with the PVC problem where the floor and tubes would get sticky. At first I tried for well over a year to go through my local dealer where I purchased the product. I kept a full record of conversations, names etc.. I was polite as I'm in business and know how to handle these sorts of situations and it got me nowhere! In year two I began calling and emailing the manufacturer listing my dates times whom I had spoken to and what I was told. Another year went by with over 30 correspondences and still NO replacement or warranty resolution. Finally, out of frustration, I copied and pasted my entire two years worth of logs including, times, names, dates, what I was told etc. etc. into an email and sent it off to every employee I had had contact with at Zodiac, including the President of Zodiac US. I gave them an ultimatum threatening that within 24 hours I would take my warranty horror story and the resulting log to the following internet forums. I then proceeded to list over 40 internet forums, with links, from Scuba sites to sailing, fishing and general boating. To let them know I meant business I posted it on an obscure forum with little traffic and said I would remove it immediately upon contact with resolution. Within 24 hours I had an email from the president of Zodiac US and within 72 hours I had a brand new boat in my drive way! Zodiac and warranties are like oil & water but they DON'T want the truth out there and they WILL turn heads if you present a case that can hurt them publicly. Unfortunately the OP has not executed a good strategy.. So, ultimatums can lead to amicable settlements if done properly and they are not always "no longer possible"
I checked Scuba Hottie's profile. The only posts made
by this person have concerned a list of complaints about the boat and the lack of response from the dealer. When ever I have a complaint I always determine and record the name of the person that I have spoken with and the date and time. As Maine Sail states with this log of detail I have supplied myself with a long lever with which to move corporate personel. There are several courses of action that can be taken including a lawsuit in district court or in circuit court to recover my loss and to have the company show cause why they should be allowed to continue doing business in this state.
by this person have concerned a list of complaints about the boat and the lack of response from the dealer. When ever I have a complaint I always determine and record the name of the person that I have spoken with and the date and time. As Maine Sail states with this log of detail I have supplied myself with a long lever with which to move corporate personel. There are several courses of action that can be taken including a lawsuit in district court or in circuit court to recover my loss and to have the company show cause why they should be allowed to continue doing business in this state.
Always get a name
I always introduce myself politely and and ask to whom I am speaking before letting them know why I am calling. A person is more likely to resolve something amicably if they think they are going to be held accountable. That being said, my 40+ years of experience on this planet has allowed me to collect a list of trusted vendors that I rely on. Some of them are more expensive than their competitiors but I am willing to pay for good service. I am not the cheapest at what I do. In fact I am probably the most expensive in Portland but people seek me out for my experience and professionalism knowing they will spend less in the long run.
I always introduce myself politely and and ask to whom I am speaking before letting them know why I am calling. A person is more likely to resolve something amicably if they think they are going to be held accountable. That being said, my 40+ years of experience on this planet has allowed me to collect a list of trusted vendors that I rely on. Some of them are more expensive than their competitiors but I am willing to pay for good service. I am not the cheapest at what I do. In fact I am probably the most expensive in Portland but people seek me out for my experience and professionalism knowing they will spend less in the long run.
So what's the beef?
So Ross, did you get a feel for what scuba hotty was complaining about. If there is a class action suit I'd sure want to know so I can belly up to the bar. ;-)
So Ross, did you get a feel for what scuba hotty was complaining about. If there is a class action suit I'd sure want to know so I can belly up to the bar. ;-)
Don't get it
Hey Scuba Hottie, What's your point! You are not telling anyone anything. I don't get it. You got a problem lay it out or be quiet. If you have got something to say, say it. You are telling everyone to "speak up". Maybe you should take your own advice and say something.
Hey Scuba Hottie, What's your point! You are not telling anyone anything. I don't get it. You got a problem lay it out or be quiet. If you have got something to say, say it. You are telling everyone to "speak up". Maybe you should take your own advice and say something.
If you read her previous posts
in her profile, this one make sense. After going through an issue with our engine that I felt was warranty related, I can relate to her frustration. After doing tons of research on the net and finding an obvious problem, and not getting a response from the manufacturer that you agree with, its difficult to know where or who to turn to. The forums can be a help even if its just to vent frustrations. I eventually did get a satisfactory resolution and I believe in part from help from this and other forums. Sounds like she's invested a lot of money into a dream and has been let down by the dealer and manufacturer.
in her profile, this one make sense. After going through an issue with our engine that I felt was warranty related, I can relate to her frustration. After doing tons of research on the net and finding an obvious problem, and not getting a response from the manufacturer that you agree with, its difficult to know where or who to turn to. The forums can be a help even if its just to vent frustrations. I eventually did get a satisfactory resolution and I believe in part from help from this and other forums. Sounds like she's invested a lot of money into a dream and has been let down by the dealer and manufacturer.
???
Somehow I do not feel compelled to do a lot of research through someones previous posts to get their drift or to hear them rant. Sorry to be blunt.
Somehow I do not feel compelled to do a lot of research through someones previous posts to get their drift or to hear them rant. Sorry to be blunt.
From one of the earlier archived posts
I DIDN'T WRITE THIS - SOMEONE ELSE DID. But if she (or he) still isn't satisfied, they've already been given the information they need to get some attention, and seem to remain dependent upon others to help in a situation that they should deal with. ********************* ********************* If you sit back and complain, you have no one to blame but yourself. 15 years ago, I had several complaints with a new Catalina. The dealer brushed me off and Catalina told me, at the Miami Boat Show, to get "the hell off our boat". The boat I bought was a 1992 and the hull I got was a 1991. How could I tell the difference, well, Catalina instituted several changes to the interior and exterior and mine had none of the changes. When I brought this to their attention, I was stonewalled by everyone involved. I went to a lawyer and was again ignored. The lawyer filed suit and they ignored him as well. Apparently, Catalina thought that since they were in California and I was in Massachusetts, what could I possibly do to them. The lawyer applied for a default judgment and I had a Constable seize a brand new 32 foot Catalina off the dealers lot. Now I had their undivided attention. All the updates were made to the boat, the lawyer was paid and I was compensated. All in all, the battle lasted less than six months. Your choice - fight or loose. Jim
I DIDN'T WRITE THIS - SOMEONE ELSE DID. But if she (or he) still isn't satisfied, they've already been given the information they need to get some attention, and seem to remain dependent upon others to help in a situation that they should deal with. ********************* ********************* If you sit back and complain, you have no one to blame but yourself. 15 years ago, I had several complaints with a new Catalina. The dealer brushed me off and Catalina told me, at the Miami Boat Show, to get "the hell off our boat". The boat I bought was a 1992 and the hull I got was a 1991. How could I tell the difference, well, Catalina instituted several changes to the interior and exterior and mine had none of the changes. When I brought this to their attention, I was stonewalled by everyone involved. I went to a lawyer and was again ignored. The lawyer filed suit and they ignored him as well. Apparently, Catalina thought that since they were in California and I was in Massachusetts, what could I possibly do to them. The lawyer applied for a default judgment and I had a Constable seize a brand new 32 foot Catalina off the dealers lot. Now I had their undivided attention. All the updates were made to the boat, the lawyer was paid and I was compensated. All in all, the battle lasted less than six months. Your choice - fight or loose. Jim
scuba hottie is not a girl??
Well if he is a he he's a girly he scuba hottie (not hotty) that is a shemale thing always spelling names oddly complains to others about heher problems but offers no solutions. Guys are all about solutions, girls are all about identifying problems and cheer leading the solution. What makes you think scuba hottie is not a girl landau? Ladies, before you flame me, please realize I don't care how you spell your name, if it makes you happie then that is enough for me. Also us guys are great at solving things and you gals are great at identifying stuff for us to solve. It works and we appreciate the encouragement along the way.
Well if he is a he he's a girly he scuba hottie (not hotty) that is a shemale thing always spelling names oddly complains to others about heher problems but offers no solutions. Guys are all about solutions, girls are all about identifying problems and cheer leading the solution. What makes you think scuba hottie is not a girl landau? Ladies, before you flame me, please realize I don't care how you spell your name, if it makes you happie then that is enough for me. Also us guys are great at solving things and you gals are great at identifying stuff for us to solve. It works and we appreciate the encouragement along the way.
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