Do you know how to handle refrigerant, all the tools and equipment needed to check out a refrigeration system? EVERY time someone tries to charge these little units they over charge them.
Suggestions,
First get the model number and make of the unit. The refrigerant used and how many ozs should also be listed on the nameplate.
Watch and listen to it run or try to run.
Your looking first to see if the condenser fan is running. Then you want to determine if the unit is "short cycling"
Refrigeration coils don't get real cold real fast and it can take up to a hour or more for frost to form.
If it has a 2 wire thermostat, disconnect it and put the 2 wires together to see if it stays on an runs continuous without the Tstat.