catalina direct shipping timeframe

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B

BJW

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Jun 27, 2011
33
Catalina 22 St Paul
Helllo everyone,

I placed an order with Cat. Direct on this past Sunday evening for a new keel lifiting kit, wire rope etc.
It took them till late today (Wed.) to send me a tracking link and the delivery date is July 7th.

I did not anticipate such a long timeframe, so I have already removed the old wire rope and now I wait for the parts.

Are they generallly a bit slow to get orders shipped?

This is the first time I ordered with this company.

Thanks for any input,

Bruce
 
M

malexander

Unless you pay for expedited shipping, that is normal for them. They are also unresponsive to email too.
 
C

Calif. Ted

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Jun 8, 2004
2,937
Catalina 320 Dana Point
If the item is in stock they get it to me within a couple days, if backordered they usually notify of delay, last week they called minutes after I placed an order to tell me it would take longer.
I am in California, so it's probably a little faster here.
 
Bilbo

Bilbo

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Aug 29, 2005
1,265
Catalina 22 Ohio
I have not been disappointed with their service. It may be that they are swamped with orders at this time.
 
cwkemp

cwkemp

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Feb 17, 2010
73
Catalina 22 Lakes George, Sacandaga, Saratoga, Champlain
I always feel like I am waiting an eternity for sailing related items. It doesn't help that I usually hem and haw ("research") for a couple of days before I pull the trigger on an order. I am in NY so I'm selective in what I order from CD.
 
Mormandeus

Mormandeus

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Nov 16, 2010
81
Catalina 22 Mactaquac Headpond
I live in New Brunswick Canada and have had nothing but good from CD. Stuff usually ships in a day or two and if there are any questions they call me. Has saved me a bad choice or two and has assured them in a couple situations that I knew what was what and they were sending the right stuff to me. Even using USPS (which I prefer due to courier brokerage charges...ack) I get my stuff at the door within 2 weeks of ordeing...usually sooner.
 
shipwreck66

shipwreck66

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Apr 5, 2010
565
Catalina 27- 1984 Grapevine
The answer is yes, it does seem slow. A couple days to pull and ship the order, and snail mail for another week. I am now accustomed to a 10 day wait, makes me happy if it is early. It's worth the wait though.
 
LuzSD

LuzSD

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Feb 21, 2009
1,009
Catalina 30 San Diego/ Dana Point, Ca.
We've had great service from Catalina Direct and find them very thoughtful and helpful when talking to them on the phone. I recently made an order via internet in the evening, got notification via email that it was received and preped for shipping the next day and notice from UPS that it was enroute, scheduled for 3 days later. We got delivery as scheduled.

I would say slow service is the exception and would urge you to keep an open mind. Everyone I have ever had conversations with seem to care alot about each item of each purchase, which I think is increasingly rare..
 
LuzSD

LuzSD

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Feb 21, 2009
1,009
Catalina 30 San Diego/ Dana Point, Ca.
This morning I received a replacement package from CD in response to a conversation that I had with them on Monday... today is Friday. Was charged regular shipping. I am impressed and find this to be their norm. Hope thiis gives some perspective.
 
M

Mountainman

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Aug 27, 2011
38
Catalina 22' San Diego
I just bought my 87 C-22 - a friend down the old dirt road has a C-22 also - he recommended Catalina Direct to me to use if needed - says that he has been pleased with their service - I called Catalina Direct today to touch bases with a few starting questions - found them to be very very helpful, taking much time to fill me in with many areas of their services offered and a tec support ph if and when needed - I have already spent some monies on my new to me boat - I understand the thought of having to wait on anything - especially regarding my boat parts needed --- "the waiting is the hardest part" new member from San Diego mountains --- Mountainman
 
allen-deckard

allen-deckard

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Aug 11, 2011
759
catalina 22 Islamorada
Everything I've bought from them has come in a very timely fashion. But I honestly couldn't tell you an exact time frame but has been as fast or faster than anon else I've ordered anything from excluding gandermoutain that for some reason seems to get here like in 2 days from ordering.

West marine is another good store I've had luck with.
 
D

DavoArts

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Mar 31, 2010
41
Catalina 22 Lake Hefner, OKC, OK
I've had a few orders come in very quickly and then a few orders that took a few days longer than I figured, but usually if it is on my doorstep within a week with standard shipping I am very happy.
 
KCPilot

KCPilot

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Jun 15, 2010
9
Catalina 22 Capri Gig Harbor
BJW said:
Helllo everyone,

I placed an order with Cat. Direct on this past Sunday evening for a new keel lifiting kit, wire rope etc.
It took them till late today (Wed.) to send me a tracking link and the delivery date is July 7th.

I did not anticipate such a long timeframe, so I have already removed the old wire rope and now I wait for the parts.

Are they generallly a bit slow to get orders shipped?

This is the first time I ordered with this company.

Thanks for any input,

Bruce
Click to expand
I just ordered some stuff from them on Mon. I'm in the local area (about 40 miles away) and it was going to get to me by Thur or Fri!! I talked with the rep and depending what you order, they might have to build it. I order a new backstay and so they had to build it and that was going to take 24-48 hrs for it to be built. Now since I need it by Friday, I'm going to pick it up at the shop since I want to make sure I get it.

Now the stuff I ordered the week prior I got within 2 days business days, so it just depends what you order.
 
M

Moonshadow

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Jan 22, 2012
2
Catalina 34MK1.5 Pittwater
Hey I ordered a midship cleat for a 34 (or any 1 1/4" track) 14th Nov 11 and still waiting.
I realise I am in Australia but hey, I almost could have walked back with it by now.
My options were $9+ or $120+ .... I have had internet orders from the US before but not more for postage than part ordered!!!
cheers
Tony
 
hvbaker

hvbaker

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Oct 5, 2010
322
Catalina 30 mkII St. Augustine
Good and Bad

I have refitted a C30 mostly with parts from CD. Most come quickly some parts take many months. The worst example was a part ordered on July 3ed arrived on January 22.
 
J

jfrench

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Sep 19, 2010
525
Catalina 22 home
Catalina Direct is our best source for parts and information. But, I too have had a love/hate relationship with them. My biggest disappointment is that on a given weekend I work on the boat and determine that a part is needed, but if ordered then, it won't arrive until after the next weekend goes past. Also, some of the folks there do not seem to have any boating or boat repair experience and are dismissive or unknowledgable about technical questions or issues
 
Ken

Ken

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Jun 1, 2004
1,182
Catalina 22 P. P. Y. C.
Catalina Parts

Just curious, have you tried using Catalina Yachts Parts Department?
 
Stu Jackson

Stu Jackson

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Feb 26, 2004
23,012
Catalina 34 224 Maple Bay, BC, Canada
Some companies simply don't do email well. I've heard this issue so many times...

The telephone can be your friend. Might be a way to communicate that's going out of style, but it's still there for you.
 
LuzSD

LuzSD

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Feb 21, 2009
1,009
Catalina 30 San Diego/ Dana Point, Ca.
totally agree with Stu, these folks are wonderful and I have found my phone conversations very satisfying. They really do care and do the best they can. Each order is individual and some need to be manufactured ....some are on the shelves....
I love working with them.;)
 
P

paphman

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Sep 21, 2005
297
Catalina 22 Henderson Bay, NY
I have had great luck with CD over the years. I am in upstate NY and if they have it in stock I will see it in 7-10 days.
 
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