Beneteau Parts website
- Thread starter ldegagne
- Start date
Well that’s sad. That was a great resource for getting parts, and also just figuring out what parts were there.
This is really disappointing. I know that some dealers are more responsive to knowledgeable owners and some either don't want to be bothered servicing DIYers, or will mark-up parts prices excessively as a "convenience fee" for dealing with the right-to-fix crowd.
I'm also very concerned that access to the diagrams will be restricted. I see this as a regression in the progress towards right-to-fix. I am considering a move from monohull to cat in the future and this will definitely influence how I view Lagoon when the time comes.
I'd like to hear from other owners if they think their local dealer is DIY-friendly...maybe I will bias that dealer with my business over the local B rep.
I'm also very concerned that access to the diagrams will be restricted. I see this as a regression in the progress towards right-to-fix. I am considering a move from monohull to cat in the future and this will definitely influence how I view Lagoon when the time comes.
I'd like to hear from other owners if they think their local dealer is DIY-friendly...maybe I will bias that dealer with my business over the local B rep.
Our local dealer is very DIY friendly, but I think the bigger problem is resources (money) to sustain a parts department or even a parts specialist. I was a one person parts department for a computer hardware repair company many years ago, and I can tell you that I wasn’t being paid minimum wage in that role. We have had a very good local contact in the past, but part of what made him good was that his primary role was QA for new boat deliveries, with a bit of a side role resolving issues with used brokerage boats (also mostly Beneteaus). Managing that trio of responsibilities meant that he wasn’t always immediately available to us if there was a big problem with a big delivery. We also have great resources available from the service center who performs the commissioning for the new boats, but again… a DIY’er is at the mercy of the organization’s workload and maybe certain special customers with a particular $en$e of urgency…
This is very disappointing. I guess I will be stockpiling some parts now before we enter this period of uncertainty. I have a feeling even the dealers who are good to DIYers won't have a web presence and will require phone orders, likely keeping bankers hours. I'm wondering if there's a way I can at least archive the diagrams for my model.
Glad I got my deck-fill tool earlier this year! (even though a $25 part came to $140 by the time I got it to Canada....)
Just tried to log in again and it made me create a new password. That’s annoying insult to injury for a site that will only work for another 2 weeks. 
I have tried two West Coast dealers to no avail. Anyone have a dealer they can recommend that is receptive to this? Emails unanswered and no follow through. I‘m tempted to name them, but am still holding out that one will do right.
Disappointing indeed….
Disappointing indeed….
That's the "Beneteau Shop" for this website, not official Beneteau parts. Just SBO's eCommerce shop with Beneteau kinda related stuff......
Yeah… although an option, they have very generic parts and virtually no parts for the newer models. Especially when it comes to interior. Still hoping a dealer will step up and sort this out.
I finally got an update. With the system hack that occurred last year, it seems they are redoing the site architecture to a more secure system. This involves positive user ID, via an authorized dealer. Once up, nothing changes and login can still be obtained. I think each dealer will have a secure portal… or something like that.
So, maybe not that bad. I’ll report when I get my credentials.
So, maybe not that bad. I’ll report when I get my credentials.
Sounds like you’re close…Ward Richardson from Beneteau Parts replied to my email today. Read below;
“We are available to help with parts issues and identification. But the final order will have to be placed with a Beneteau Dealer.
An authorized Beneteau Dealer found at BENETEAU | The World's Largest Dealer Network
The Dealer can set up a new online account for you.
Ward Richardson
BENETEAU America”
Dear Forum:
I sail in Northwest Ohio on Lake Erie. The closest Beneteau dealer to me that I have found to be responsive is RCR Yachts in Youngstown, NY, near Buffalo, which is about 350 miles away (500 km). There is a dealer in eastern Michigan but it is a small operation. RCR Yachts has a sales office near me but they don't handle parts or repairs. So my only option is mail order, and I rely on those diagrams on the Beneteau site to find parts. I had to replace the cutlass bearing a few years ago and it took a lot of digging to find it, and several call to a variety of dealers as far as 1000 miles away to identify that little nylon screw that holds it in place. RCR finally got me an answer.
I sail in Northwest Ohio on Lake Erie. The closest Beneteau dealer to me that I have found to be responsive is RCR Yachts in Youngstown, NY, near Buffalo, which is about 350 miles away (500 km). There is a dealer in eastern Michigan but it is a small operation. RCR Yachts has a sales office near me but they don't handle parts or repairs. So my only option is mail order, and I rely on those diagrams on the Beneteau site to find parts. I had to replace the cutlass bearing a few years ago and it took a lot of digging to find it, and several call to a variety of dealers as far as 1000 miles away to identify that little nylon screw that holds it in place. RCR finally got me an answer.