tech support
Nice to hear that my boat isn't the only one haunted by wind instrument demons.I did have a positive experience with Raytheon tech support last summer. The radar went out as I was approaching Point Sur from the south. At night. In the fog. With two seasick crew, which meant that I had to stand watch all night. I pulled into Monterey the next morning, which was the Friday before the 4th of July weekend, and called Raytheon. Since there was virtually no chance of getting a repair guy to my boat until the following week, the tech support guy gave me a list of codes to punch into my unit, and had me read the self-diagnostics back to him. He was able to tell me exactly what had gone wrong with the radome, and gave me detailed instructions about what to do once I'd gone up the mast. Problem solved, although going up the stick after a sleepless night offshore is no treat. After we got the radar working again, one of my crew guys walked to the bus station and bought himself a ticket back to the bay area. I don't think that he's set foot on a boat since that time.