any secret to getting by the raymarine phone system, dont have the time to wait that long to get to tech support (a rude one at that). mike
any secrets to.....
- Thread starter duality
- Start date
- Status
I try to warn
Everyone about that. The best action I can think of is not to buy anything French or Raymarine. Sorry for your problems, been there done that and I am an EE Fair Winds Cap'n Dave
Everyone about that. The best action I can think of is not to buy anything French or Raymarine. Sorry for your problems, been there done that and I am an EE Fair Winds Cap'n Dave
Buy Navman, Garmin or
Simrad... Problem solved. Although I've had decent luck with Raymarine because I usually drop my stuff off in Nashua to get it fixed. I hear phone support is crap! I have an ST4000+ MKII that wanders and I dread having to call them so I'll probably do the drop off.. Not everyone is lucky enough to live within a two hour drive of Raymarine repair though..
Simrad... Problem solved. Although I've had decent luck with Raymarine because I usually drop my stuff off in Nashua to get it fixed. I hear phone support is crap! I have an ST4000+ MKII that wanders and I dread having to call them so I'll probably do the drop off.. Not everyone is lucky enough to live within a two hour drive of Raymarine repair though..
e-mail
It doesn't matter if it is French, British, Sweedish, American, Japanese, or Ugandian... Tech guys DO NOT use the telephone any longer and they don't care for people who do! They want to help, but they don't want to talk to you. Use e-mail and I will bet that you get quick, complete, and detailed information. Tech people know that customers cannot RANT via e-mail, but often do via telephone. It is a survival technique...
It doesn't matter if it is French, British, Sweedish, American, Japanese, or Ugandian... Tech guys DO NOT use the telephone any longer and they don't care for people who do! They want to help, but they don't want to talk to you. Use e-mail and I will bet that you get quick, complete, and detailed information. Tech people know that customers cannot RANT via e-mail, but often do via telephone. It is a survival technique...
Good Example ...
...had an issue with a Raymarine GPS. E-mailed tech support and had a reply in 24 hours. Have done several fairly complex troubleshoots with them by e-mail over the last years. Frankly, I have found them to be responsive when approached that way, and would have no problem purchasing their products in the future. BTW, I don't mean to excuse sloppy or rude telephone service. That's just cutting cost on the consumer backs, but everyone seems to be doing just that.
...had an issue with a Raymarine GPS. E-mailed tech support and had a reply in 24 hours. Have done several fairly complex troubleshoots with them by e-mail over the last years. Frankly, I have found them to be responsive when approached that way, and would have no problem purchasing their products in the future. BTW, I don't mean to excuse sloppy or rude telephone service. That's just cutting cost on the consumer backs, but everyone seems to be doing just that.
Raymarine Follow Up
I had no less than three responses to an e-mail yesterday. I had also queried about their phone service in view of this thread. They commented that they had some outages recenty and urged anyone who had a problem to try again. They also sent stats on their phone center which are pretty impressive. Again, on average, so your wait time may be greater. Still, I for one am impressed that they obviously do care about their perception in the market relating to customer support. They are geared to internet support as you would expect. FWIW, Rick D.
I had no less than three responses to an e-mail yesterday. I had also queried about their phone service in view of this thread. They commented that they had some outages recenty and urged anyone who had a problem to try again. They also sent stats on their phone center which are pretty impressive. Again, on average, so your wait time may be greater. Still, I for one am impressed that they obviously do care about their perception in the market relating to customer support. They are geared to internet support as you would expect. FWIW, Rick D.
Second
I second Rick's impression regarding Raymarine. I recently had a very complex problem involving my Seatalk to laptop interface. Via e-mail, Raymarine was responsive, helpful, and after several e-mails back and forth, solved the problem. They were prompt, knowledgeable, and professional. Who wants to hang on the phone anyway? Rodney, SF Bay
I second Rick's impression regarding Raymarine. I recently had a very complex problem involving my Seatalk to laptop interface. Via e-mail, Raymarine was responsive, helpful, and after several e-mails back and forth, solved the problem. They were prompt, knowledgeable, and professional. Who wants to hang on the phone anyway? Rodney, SF Bay
- Status