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Still outraged and need to vent

Discussion in 'Cruising Sailors' started by Chris Gordon, May 14, 2018. Add this thread to a FAQ

  1. Chris Gordon

    Chris Gordon

    Joined Feb 28, 2013
    67 posts, 36 likes
    Pacific Seacraft 40
    US Belfast
    On our way back home to Belfast Maine, after another winter down south, we stopped in Port Clyde for lunch at the General Store and took one of the PCGS moorings. (I had the lobster roll, Sally the lobster stew, both very good.) When we came to pay the bill there was $35 added on for use of their mooring while eating. I complained no avail. "That's the policy. Sorry." Knowing that Linda Bean now owns the General Store I suppose I should not have been surprised. I wonder if she charges for using her parking lot while at the store.

    Will Gilmore likes this.
  2. Rich Stidger

    Rich Stidger

    Joined Feb 10, 2004
    2,920 posts, 335 likes
    Hunter 40.5
    US 1997 h40.5 Bristol, RI
    We stopped there for lunch probably 10-12 years ago. No charge for the mooring, but the pendant was wrapped around the chain. 10 minutes to un-snarl and moor. Thanks for the heads-up. Won't stop there this year.

  3. Justin_NSA


    Joined Jul 7, 2004
    5,715 posts, 1,254 likes
    Hunter 30T
    US Cheney, KS

    Will Gilmore likes this.
  4. Alansails


    Joined Oct 3, 2011
    649 posts, 113 likes
    Anam Cara Catalina 310 Hull #155
    US Lake Erie/Catawba Island
    I would send her an email or snail mail to let her know how you were treated and the misleading policy and how unfair it is as compared to Leons transparent policies and his goal for fairness and value.... You could even consider sending it Certefied mail!
    I am sure she will not get it but she would have a minion either deal with it or throw it in the trash.
    it would be interesting to see how she handles it knowing that lots of other customers/sailers may be affected by her deciesions and decieisins that may effect other purchases.
    No matter what it sounds like you got ripped off big time!

    Will Gilmore likes this.
  5. Chris Gordon

    Chris Gordon

    Joined Feb 28, 2013
    67 posts, 36 likes
    Pacific Seacraft 40
    US Belfast
    Thanks. I posted a note on Active Captain.

    jviss and jssailem like this.
  6. nat55


    Joined Feb 11, 2017
    184 posts, 195 likes
    Gulfstar 1979 Gulfstar 37
    Welcome back to Maine Chris, hope you didn't have to use the bathroom!

  7. Alan Gomes

    Alan Gomes

    Joined Nov 22, 2011
    627 posts, 94 likes
    Ericson 26-2
    US San Pedro, CA
    Might also want to consider doing a Yelp review....

    jssailem likes this.
  8. Will Gilmore

    Will Gilmore

    Joined Oct 19, 2017
    4,758 posts, 2,749 likes
    O'Day 19
    US Littleton, NH
    Was there a sign on the mooring ball? Do they only charge of you eat at the restaurant? Sounds like a call to the Better Business Bureau.

    - Will (Dragonfly)

  9. jssailem


    Joined Oct 22, 2014
    9,589 posts, 4,306 likes
    CAL 35 Cruiser
    US Salem, Moored Port Everett WA
    Somebody’s misguided approach to everything is a profit center.
    Pay for parking In their lot?
    This is a time when Facebook, instant gram, and other social media are powerful tools.

  10. All U Get

    All U Get

    Joined Oct 2, 2008
    2,984 posts, 641 likes
    Pearson/ 530
    US Strafford, NH
    We haven’t bought anything from Bean nor do we traverse that area since her takeover. Better places to shop and eat.

  11. Chris Gordon

    Chris Gordon

    Joined Feb 28, 2013
    67 posts, 36 likes
    Pacific Seacraft 40
    US Belfast
    Their policy is to charge $35 per day or any (that's ANY) part of a day.

  12. Will Gilmore

    Will Gilmore

    Joined Oct 19, 2017
    4,758 posts, 2,749 likes
    O'Day 19
    US Littleton, NH
    They get 3.7 stars on Google, 3.5 on yelp, 4 stars on TripAdvisor and 4.2 on Facebook. Most of their negative comments are around prices.

    Don't let this kind of stuff consume you. You now know it would be fun to try a new place. Have fun, don't feed the flames. Otherwise, your bill gets even higher.

    Thanks for letting us know, however. I will remember them now.

    - Will (Dragonfly)

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  13. TomY

    TomY Alden Forum Moderator

    Joined Jun 22, 2004
    1,776 posts, 1,795 likes
    Alden 38' Challenger yawl
    US Rockport Harbor
    Not the most popular Bean,....

    Once they're open for the season (no help for Chris's dilemma), Luke's Lobster in Tenants Harbor gets our highest review for landlocked lobster shacks on the coast. The food and service is terrific and the wharf where you dine is all part of a fishermen owned Co-op that is striving for a sustainable fishing future.

    You could probably get a mooring from either the boatyard or Cod End moorings, for a few hours at no charge.

    Will Gilmore likes this.
  14. Steve90


    Joined Feb 11, 2017
    9 posts, 13 likes
    Obviously, I'm going to take a different tack on this. I don't understand being "outraged" with someone charging for a product or service that costs them to install and maintain. I can understand being surprised with the change, and even with the amount. Moorings are cost items. If a business offers them for free, they need to fund them from somewhere. I'd rather pay for their use and then know that they are maintained, and not part of my "lobster roll". That way when I get there by auto, I'm not also paying for a mooring.
    I've lived in coastal cruising communities for over 50 years and it is amazing how cruisers feel they should be exempt from paying for the support of the infrastructure. At times, it boarders on theft. Such things as Wifi don't get installed and maintained for free. I can remember when cruising the Bahamas and cruisers would complain when the bar/restaurant charged for Wifi while they were drinking the beer they brought up to the beach and never spent a dime at the establishment. I agree that $35 is pretty stiff for a lunch tie up. I wonder how many people tie up for lunch and spend the night?
    I've always liked businesses that charge a fair price for items that cost them. That way, they can stay in business and I can depend on them being there if I want their services.

    weinie, Alansails and Gene Neill like this.
  15. Daveinet


    Joined Sep 20, 2014
    1,047 posts, 232 likes
    Rob Legg RL24
    US Chain O'Lakes
    Here is the legal problem. Unless it is posted, it is free. A contract, to be considered legit must be disclosed and agreed to by both parties. Had it been posted, you would have had the option to choose to not eat there. Since it was not posted, you never agreed to the charge, and therefore do not have to pay. I would not have paid, and they would have had to come after me, which they would loose in court based on well established contract law.
    Per the post above, most assume the cost of infrastructure is paid for by the cost of goods, SAME as it does on land. In places where the infrastructure cost is high, such as in the city, there are parking garages with posted fees. Even so, so businesses understand the need for free parking, and pay for expensive land, in order to be able to do business in that area. (such as the McDonald's in Downtown Chicago)

    Ohiosailin, jviss and Scott T-Bird like this.
  16. Gene Neill

    Gene Neill

    Joined Sep 30, 2013
    2,840 posts, 1,453 likes
    C-22, Albin Vega
    US central Florida
    Yeah, I thought "outraged" was a bit strong over $35 bucks. Life's too short, man.

    It should have been posted though, for sure. Perhaps it was, and was missed?

  17. jssailem


    Joined Oct 22, 2014
    9,589 posts, 4,306 likes
    CAL 35 Cruiser
    US Salem, Moored Port Everett WA
    As is normal for this group...many opinions... all relevant.
    Thank you @Chris Gordon for the post. It makes us aware and thinking is good.

    Will Gilmore and JamesG161 like this.
  18. dehler25


    Joined Sep 10, 2012
    211 posts, 14 likes
    Hunter 450
    US Gulfport, Florida
    Your comments are valid to a point, a lunch mooring is a way to bring business in, many restaurants in Fl will allow you to dock for dinner free and some even allow you to spend the night, once again the parking lot is free at every place because charging would dry up the paying customers quick.

  19. Charlie Jones s/v Tehani

    Charlie Jones s/v Tehani

    Joined Mar 1, 2012
    1,748 posts, 706 likes
    1961 Rhodes Meridian 25
    us Texas coast
    Stopped in the boat once, to tour Mt Vernon. Entrance fee of course. Tying boat to dock - $5 per hour and must be gone by 5:00.
    Parking lot free of course
    Anchoring off , even JUST off, and tying dinghy up? That was free, and ok to stay at anchor over night

  20. Rick486


    Joined Oct 1, 2007
    1,318 posts, 370 likes
    Hunter 44DS
    US Pt. Judith
    We lived in Maine and cruised in Maine many times. Including stopping in Port Clyde, albeit some years ago. We never encountered anything like the situation described by Chris above. Wherever we went where there were commercial establishments we were always, without exception, treated cordially and with respect. We were treated as though our business was important to the proprietor. This is clearly an exception and I doubt this will continue once the word gets out.
    As an aside, Port Clyde is not a great overnight stop in any case. My recollection is that the current runs hard through there, makes launching the dinghy exciting, and sleeping tenuous.

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