G
Gary
Have a 36 whose riser/mixing elbo failed. I was instructed by a dealer to send it to Catalina.I traveled 900 miles to retrieve it two days after they received it, only to realize that they had NOT even touched it. The nxt week I received a call from Jerry Douglas, whom I had not spoke to up to that point. With no previous discussion I was told that they were doing me a FAVOR in fixing it (AND CHARGING ME). I was also told that I was impatient! Ha what a laugh. I was anxious because I am the captain of a Catalina fleet and want to sail with the fleet!!AND I have my boat up for sale with the anticipation of getting a 42....Well that idea is now changed....I will continue to sell my boat..but I am wondering is getting another Catalina a wise idea with this kind of customer service. (I still don't have the repaired part!!!!) turn around time is two days in my area on the repair.----live and learn