Foley Engines??

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R

Royce

I recently tried to get a quote for a repower from Foley Engines. The guy on the phone inquire got very agitated when I inquired about used equipment. So I sent an online inquire and below is their reply. Has anyone else experienced such problems in trying to do business with them? Royce, At the conclusion of your initial phone call to us, I indicated that we would not be interested in quoting you. At all. Under any circumstance. Then you called back in disbelief. You then called back on Friday and I reiterated that to you. Apparently, communication skills are not another of your strong points. Now you have emailed us. I understand why you would persist: we are nationally recognized as the oldest engine house in North America and have built a reputation for offering knowledgeable professional assistance. But that assistance is offerred to people we choose to work with. Dr. Diesel FOLEY MARINE & INDUSTRIAL ENGINES Engine Distributors Since 1916 200 Summer St. Worcester, MA 01604 North American Toll Free: (800) 233-6539 Phone: (508) 753-2979 Fax: (508) 799-2276 E-mail: info@foleyengines ----- Original Message ----- > Name....... Royce Hallock > Company.... > City....... Corpus Christi > State...... TX. > zip........ 78413 > Country.... Nueces > Phone...... ( > emailAddr.. > ReferedBy.. Cruising World > Comments... I need a new engine to repower my sailboat. My old engine is a Yanmar 2qm15 with a disp. of 10500 lbs. > I do have some size restrictions, so could you please include basic dimensions with the engine quote? > Thanks, > > Royce Hallock >
 
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Jay Kent

Royce, I don't know what that guy eats

for breakfast, but I venture to guess that it is not pleasant!! For their sake, I hope they have lots of business because that type of attitude is not going to help them grow it! Out of curiosity, did you inquire of them because of some ad that they ran? If so, they are wasting their money advertising when that type of person is handling "new customer" (or potentially so) inquiries. I would look at ANY OTHER BRAND to repower, if I were you. Thanks for sharing their "attitude" with us.
 
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Jay Kent

Amazing that they spend all that money to

advertise, and can't even be courteous to the people that do respond!!! I can never figure out why some people spend $ to market and don't have "qualified" staff to properly handle the inquiries. The least any firm should do is to show respect for someone that shows interest in their products!!!
 
J

Jay Kent

Amazing that they spend all that money to

advertise, and can't even be courteous to the people that do respond!!! I can never figure out why some people spend $ to market and don't have "qualified" staff to properly handle the inquiries. The least any firm should do is to show respect for someone that shows interest in their products!!!
 
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