For years and years 25 now I've joined a well known and most popular well known "Boat %$ towing program". and like most boat owners I looked at the highlights and not the total details. We all see the line items Unlimited GOLD 100% coverd. Ya Right!.
Last Fall I was sailing threw NY and we made our way up the cost in Conn. when our engine stopped. I procceded to check the situation and found it was bad fuel from a NY marina alot of dabree was cloging the filters (all 3 of them). While this was happening a weather check was happening by the crew and a severe storm was also appoching from the north we could see that lightning was hitting at a distant and desided to contact the towing company to bring us in to safe harbors. After contacting the company via VHF, The person stated the were too far to make it in time because they were 2 hours out. I was told to contact another tow company to get faster service. He proceeded to give me the phone number of othe company. I asked how does this work and how do they get paid? He proceeded to explain that I was coverd and just submit recipt to the main office and they will reimburse you. Great, So I thought.
We made the call.. and they came right out to bring us into port for the repairs at Brewers. What a great place! The storm came and stayed for 3 days of very bad weather. Anyway, The tow guy stated that I need to call the company that in with and get a athorized number for the tow. So I called the company and the girl said ok just send us the bill once you paid the company that towed us in.
While I was talking the guy gave me an $815.00 bill.. My heart sank.. Then, I stated to the girl on the phone how much it was and again she assured me that I was coverd just pay it and submitt the bill to us and we will process it quickly. So, I paid the man and off he went. We put into the mail all recipts..etc. and off went the bill.
When we finally were back home safe, I went to the mailbox and like they said Your checks in the mail... NOT! Dir sir, Your claim has been denied, Weather was clear, and Boat-US Rep. stated that he in no way said contact another tow vendor. WT$F. The guy even gave me his number to call.
Now! I know a red flag when I see one, so READ and understand the terms well! 50miles is 25out and 25miles back to there port of call. Anything over is billable. If, you are towed by another vendor your only coverd to max 150.00 any amount above this, is your money.
To even get the 150.00 I had to fight tooth and nail. They finaly sent me $150.00.
This to me is Bad business Practice!
Last Fall I was sailing threw NY and we made our way up the cost in Conn. when our engine stopped. I procceded to check the situation and found it was bad fuel from a NY marina alot of dabree was cloging the filters (all 3 of them). While this was happening a weather check was happening by the crew and a severe storm was also appoching from the north we could see that lightning was hitting at a distant and desided to contact the towing company to bring us in to safe harbors. After contacting the company via VHF, The person stated the were too far to make it in time because they were 2 hours out. I was told to contact another tow company to get faster service. He proceeded to give me the phone number of othe company. I asked how does this work and how do they get paid? He proceeded to explain that I was coverd and just submit recipt to the main office and they will reimburse you. Great, So I thought.
We made the call.. and they came right out to bring us into port for the repairs at Brewers. What a great place! The storm came and stayed for 3 days of very bad weather. Anyway, The tow guy stated that I need to call the company that in with and get a athorized number for the tow. So I called the company and the girl said ok just send us the bill once you paid the company that towed us in.
While I was talking the guy gave me an $815.00 bill.. My heart sank.. Then, I stated to the girl on the phone how much it was and again she assured me that I was coverd just pay it and submitt the bill to us and we will process it quickly. So, I paid the man and off he went. We put into the mail all recipts..etc. and off went the bill.
When we finally were back home safe, I went to the mailbox and like they said Your checks in the mail... NOT! Dir sir, Your claim has been denied, Weather was clear, and Boat-US Rep. stated that he in no way said contact another tow vendor. WT$F. The guy even gave me his number to call.
Now! I know a red flag when I see one, so READ and understand the terms well! 50miles is 25out and 25miles back to there port of call. Anything over is billable. If, you are towed by another vendor your only coverd to max 150.00 any amount above this, is your money.
To even get the 150.00 I had to fight tooth and nail. They finaly sent me $150.00.
This to me is Bad business Practice!
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