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Still outraged and need to vent

Discussion in 'Cruising Sailors' started by Chris Gordon, May 14, 2018. Add this thread to a FAQ

  1. chrischesley

    chrischesley

    Joined Feb 14, 2017
    20 posts, 12 likes
    Mainecat 38
    US Anacortes
    My observations over the years, anecdotally of course, is that the stretch of coast that includes Port Clyde, Tenants Harbor and Friendship is perhaps the least 'pleasure' boat friendly stretch of the Maine coast. The 'working waterman' snobbery runs deep in these parts....
     


  2. Meriachee

    Meriachee

    Joined Aug 1, 2011
    2,373 posts, 588 likes
    Catalina 270
    CA Wabamun - on the orange ball
    The parking lot does cost money to maintain, and is a factor in the overall property tax load, so while the customer doesn't see it, the price is included in the lunch. Understandably, driving there does not likely have a $35 overhead.
    (except for the fuel)
     


  3. John Tubb

    John Tubb

    Joined Feb 14, 2017
    583 posts, 116 likes
    O'Day 25
    US Guntersville, AL
    I read that Linda Bean retired last year and turned over the stores and business to the employees, so maybe this is the new employees getting greedy?
     


  4. Jackdaw

    Jackdaw

    Joined Nov 8, 2010
    8,430 posts, 1,861 likes
    Beneteau First 36.7 & 260
    US Minneapolis MN & Bayfield WI
    If you enter a commercial establishment and are presented a bill that you do not pay (entirely) you can be charged with 'theft of service'. The situation would have to be adjudicated. The fact that your boat is tied to their property complicates your position.
     


  5. Brendon

    Brendon

    Joined Mar 8, 2017
    9 posts, 1 likes
    Shannon Pilot House 38
    US Los Angles
    We’ll, it’s becoming world wide. Five years ago we stopped for lunch at Los Animos in Banderas Bay, Mx.and the mooring was included with the meal at the palapa. This year we came back and themooring was 20 bucks. I was pretty bummed. Not so much the cost, but the change in the attitude. They say that you can never go back and I guess it true to some degree.
     


  6. Tom J

    Tom J

    Joined Sep 30, 2008
    992 posts, 36 likes
    Catalina 310
    US Quincy, MA
    Used to be you could tie up for free if you ate a meal at The Sanitary Restaurant in Morehead City, and it was only $10 to stay the night. I wonder if that has changed.
     


  7. SFS

    SFS

    Joined Aug 18, 2015
    1,399 posts, 399 likes
    Hunter 31
    US Tampa Bay
    What has changed is that the food at Sanitary is now terrible. The unfortunate demise of a true institution.
     


  8. justsomeguy

    justsomeguy

    Joined Feb 20, 2011
    6,135 posts, 727 likes
    Island Packet 35
    US Tucson, AZ/San Carlos, MX
    One wonders why such a moniker was felt to be needed.
     


  9. Charlie Jones s/v Tehani

    Charlie Jones s/v Tehani

    Joined Mar 1, 2012
    1,331 posts, 295 likes
    1961 Rhodes Meridian 25
    us Texas coast
    In the 80's it was called "Sanitary Seafood Kitchen"
     


  10. Rick Webb

    Rick Webb

    Joined Jun 2, 2004
    2,631 posts, 74 likes
    Hunter 23.5
    US Fort Walton Yacht Club, Florida
    We have places here that charge a "Resort Fee" of 10%.
    I subtract that from my tip and let them know that is why.
     


  11. SFS

    SFS

    Joined Aug 18, 2015
    1,399 posts, 399 likes
    Hunter 31
    US Tampa Bay
    So you're harming the people that have performed a service for you, depend on tips for a living, and have no input on the imposition of a resort fee. Who do you "let know", the people you stiff, or the people that don't care that you stiffed their employees?
     


    Allowishish likes this.
  12. justsomeguy

    justsomeguy

    Joined Feb 20, 2011
    6,135 posts, 727 likes
    Island Packet 35
    US Tucson, AZ/San Carlos, MX
    I've read that. It's the marketing aspect that seems strange to me.

    Perhaps romaine lettuce will suffer the same marketing fate. ;)
     


  13. Will Gilmore

    Will Gilmore

    Joined Oct 19, 2017
    2,148 posts, 842 likes
    O'Day 19
    US Littleton, NH
    Tipping wait staff wasn't a thing until the restaurant industry decided they needed to cut overhead costs as inflation went up and their clientele dropped. They cut wait staff wages and encouraged the customer to pick up the slack. That way, the menu read nice reasonable numbers but the gullible and guilty feeling customer still paid more for their meal. On top of that, many restaurant owners take a cut of the tips.

    I'm not making a judgement, just presenting information as I heard it Years ago.

    I think it does help encourage better service, a little.

    - Will (Dragonfly)
     


  14. SFS

    SFS

    Joined Aug 18, 2015
    1,399 posts, 399 likes
    Hunter 31
    US Tampa Bay
    The hourly wage paid to restaurant/bar staff is often less than half of "minimum wage". Tips are the only hope of making a living wage. My point to Rick Webb was that if you want to send a message to an establishment by using your wallet as the messenger, the most effective way to do that is DONT SHOW UP AT ALL, and then explain to management or ownership why you are not showing up. If you adopt his approach, the message falls on the wrong (powerless) ears, and harms the people that have provided you a service. It is beyond unfair.
     


    Gene Neill likes this.
  15. Will Gilmore

    Will Gilmore

    Joined Oct 19, 2017
    2,148 posts, 842 likes
    O'Day 19
    US Littleton, NH
    I agree.
    My point is that those people are already getting shafted. When I said tips help improve customer service a little, I meant a very little. Studies for performance based on monetary incentive are flawed and inconclusive at best. What really improves customer service is a full competitive wage and management that pays attention and supports their workers instead of relying on the customer to reward or punish the server. But, that takes money, attention and effort away from more obvious and direct revenue makers. Unfortunately, when customer service is working well, it is almost invisible and so often is hard to measure in terms of cost to benefit.
    If you want to put in place policies and fees that will be unpopular with the public, all you have to do is hire a service worker to stand at a counter between you and the irate customer and they will more often have to shoulder the blame than the owner, in the eyes of the customer.
    Just don't give them the power to do something to fix the problem. That way, the customer focuses more attention on the worker's "incompitence" instead of the bad policy.

    - Will ("the Cynic", Dragonfly)
     


  16. Daveinet

    Daveinet

    Joined Sep 20, 2014
    833 posts, 132 likes
    Rob Legg RL24
    US Chain O'Lakes
    Not showing up at all hurts the employees even more. Would you rather have a low tip or no tip at all. One can not escape supply and demand. Employees tolerate their wage, or there will be a labor shortage, which is what we have right now. Just because the effect is less direct, doesn't mean there is no effect. You can't run a business unless can find employees.
     


  17. Rick Webb

    Rick Webb

    Joined Jun 2, 2004
    2,631 posts, 74 likes
    Hunter 23.5
    US Fort Walton Yacht Club, Florida
    e
    Absolutely
    I do not patronize the establishments that pull this extortion by choice but sometimes I am obligated to join others and the venue was already selected. I am generally pretty generous with a gratuity so what would have been a 20% to 25% tip is now 10% to 15%. Often the server is able to waive the Resort Fee in which case it does register the protest and everyone comes out well. Additionally if I do not show up there at all my complaint is not heard by anyone.

    Our are is also a little backwards in that unemployment in that employment sector is virtually Zero. Businesses are competing with one another for employees as well as customers. If the servers find that the business practices of one establishment prevent them from taking home as much as they could bring in across the street they are free to move and pursue their fortune elsewhere.

    What is worse is in Pensacola Beach the quasi governmental Santa Rosa Beach Authority adds a fee (tax) on EVERYTHING from a percentage of the sales to square footage of the parking lot, buildings and everything else. This is all done with no elected representation from the citizens. The argument is made, quietly made, that this fee is largely paid by visitors (tourists) and does not have an effect the locals.

    Got off on a bit of a rant, point is I do not mind paying the going rate for goods or services it is the right of any business owner to charge whatever they think is acceptable but when a place attempts to be sneaky and underhanded I feel like I was part of a shake down and am prone to say so.
     


    Last edited: May 20, 2018 at 9:37 PM

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