All assistance would be appreciated with this issue. I appear to be getting no help, guidance or advice from Selden on an ongoing in- mast mainsail issue. Two weeks ago I unfurled my sail at the dock with no wind. Came out fine. I have been having all kinds of issues with furling and unfurling and have spent a signficant amount of money with my rigger who is a Selden authorized rigger and my sail loft, flattening the sail and doing all the right things to make my in mast work at least comfortably. I furled the sail back up at the dock, under the right outhaul tension, with no wind and had nothing to do but take my time and do it right. Since then it will not come out. It took my rigger 5 hours to pull it out and he discovered that the rivets inside the foil are hanging out and torqued allowing the sail to catch and create an internal furling problem. Additionally the halyard will not come down the right way because the internal rivets have seaparted and the two part foil is no longer lined up. I have tried to call Selden but getting anyone to speak to if you are not a dealer seems nearly impossible. You call their number in Carolina and they don't even allow you to speak to a customer service person unless you are a dealer. Maybe they have too many upset customers. Anyway, there seems to be many people on many posts that have trouble with their in mast systems. I would think that some engineer would have by now built some wider window of operation with the inmast furling. It seems that if you don't have you boom just right, and you don't tension your outhaul just right and stand on your left foot while holding your ear that your going to have a problem with your furling system. Well, that's not the way headsail furling works; very forgiving and does not increase your level of anxiety like the infurl system does. We are not sure from one sail to the next whether our sail will furl out or once we get it out whether it will go back in. I'm sure I'm not alone here! Well Selden, where is your technical service? Hiding behind a bunch of numbers you can't get to? My rigger who is certified by Selden is shaking his head over this one and has as much trouble in communicating with Selden as I am. Unless I'm missing something, Selden should be ashamed of themselves as an organization. Little or no service after the sale? Even if you are willing to pay to get it right? I've been sailing for 35 years on all kinds of sailboats. One thing I know for sure....never had this kind of trouble with a hanked up sail. Help assistance and comments would be appreciated as always.