Registered users don't see ads

New policies at West Marine

Discussion in 'Sails Call Lounge' started by Sefuller, Mar 13, 2019. Add this thread to a FAQ

  1. Sefuller

    Sefuller

    Joined May 6, 2010
    361 posts, 61 likes
    Oday 34, 39
    US Milwaukee
    A recent discussion talked about the severe curtailing of the WM price matching policy. I called WM earlier this week to order an item not on their website and when I mentioned it to the person I spoke with, she volunteered that not only are they curbing their price match policy, but they are raising prices across the board. As part of my current refit I have had a number of items in a shopping cart to avoid looking them up repeatedly, and when I looked at my cart I realized almost every item has gone up in price, not insignificantly. One example is Samson 3/8" MLX, which went up 13% since I put it in my cart three weeks ago. I understand that sailboaters aren't the big market for them but 50% of my local store's floor space is devoted to water toys and clothes, the sail related items in the store account for less than 5% of their inventory. I have been happy to shop their website and have it delivered to the store but with the price increases and no price match (no other stores within 50 miles) most of my business will go elsewhere. Not sure how this helps their bottom line but I hope next year's CEO will have a more customer friendly view.
     


    Parsons likes this.
  2. 907Juice

    907Juice

    Joined Apr 7, 2016
    155 posts, 48 likes
    Beneteau First 305
    US Seward, Alaska
    Yeah I feel the same way. But wm is the only way I can get stuff sent to me without paying shipping. We don’t have any other retailer for marine stuff. And, well... I’m a cheap ass so I mostly try and buy things on sale.
     


  3. Stu Jackson

    Stu Jackson

    Joined Feb 26, 2004
    20,315 posts, 814 likes
    Catalina 34
    224 CA Maple Bay, BC, Canada
    WM is like a boomerang that doesn't always come back to you.
     


  4. 907Juice

    907Juice

    Joined Apr 7, 2016
    155 posts, 48 likes
    Beneteau First 305
    US Seward, Alaska
    Or more like that syphilis you picked up in college. Never really goes away, just cure it with other remidies for a while...
     


  5. Joe

    Joe

    Joined Jun 1, 2004
    6,645 posts, 409 likes
    Catalina 27
    US Mission Bay, San Diego
    geez.... that's disgusting.
     


  6. 907Juice

    907Juice

    Joined Apr 7, 2016
    155 posts, 48 likes
    Beneteau First 305
    US Seward, Alaska
    Sorry? It literally is the only gig in town. I frequently get upset but it doesn’t do any good. I get online and order more stuff...
     


  7. Interlude 2

    Interlude 2

    Joined Thursday
    2 posts, 0 likes
    Catalina 380
    Interlude US Longport, NJ
    Support your local marina store. We are coming full circle as West Marine low prices drove many of them out of business and now West Marine may be not be long for this world as Amazon may run them out. Cruel world out there! Full disclosure from a wholesale marine sales rep of 39 years. Buy your stuff where you keep your boat!
     


  8. dlochner

    dlochner

    Joined Jan 11, 2014
    3,287 posts, 1,487 likes
    Sabre 362
    113 US Fair Haven, NY


  9. ggrizzard

    ggrizzard

    Joined May 27, 2004
    1,076 posts, 114 likes
    Hunter 30_74-83
    US Ponce Inlet FL
    Juice, sign up for Amazon Prime and your shipping is free 90% of the time, regardless of order dollar total.
     


  10. AXEL

    AXEL

    Joined Mar 12, 2008
    357 posts, 16 likes
    Catalina C30 MKIII
    US WEST ISLIP, NY
    They only just reinstated the price matching last year and now they are taking it back?
    Every time I get one of those WM surveys I say the same thing to them (obviously no one over there cares).
    "West Marine has taught me that Google is your friend. They taught me how do use the search engine and usually with in 15 minutes or less save BIG BUCK$ for the same exact gear."
    Sure when you need it in a pinch you either have to pay or in my case drive a bit out of the way, which I do often out of principle.
    It was nice for a short while, while it lasted. I can not understand the greed of that company. Defender will sell an item for $50 and still turn a fair profit. WM will sell the same item for double with a straight face. When they were price matching I literally saw a cashier's face blush when I compared WM price to Defenders. She was embarrassed.
     


    ggrizzard likes this.
  11. Sailboat.Sequoyah

    Sailboat.Sequoyah

    Joined Apr 11, 2018
    16 posts, 14 likes
    Hunter 340
    Sequoyah US New Bern, NC
    There is value in a local brick & mortar store. Sometimes you need to run down the road to West Marine to pick something you have to have right now.

    Most of the time, though, you can wait a day or two, or five. With overnight and especially second day delivery less costly than local retail overhead, WM is fighting a losing battle. Expect the financial kids who now own it to bleed it dry of cash then start closing stores and liquidating inventory. You'll see it happen within a year or two.
     


    AXEL likes this.
  12. ggrizzard

    ggrizzard

    Joined May 27, 2004
    1,076 posts, 114 likes
    Hunter 30_74-83
    US Ponce Inlet FL
    A chance for big sales then!
     


    Sailboat.Sequoyah likes this.
  13. Joe

    Joe

    Joined Jun 1, 2004
    6,645 posts, 409 likes
    Catalina 27
    US Mission Bay, San Diego
    I was commenting on you syphilis analogy.... everybody's been bashing WM for years... nothing new there.
     


  14. Crazy Dave Condon

    Crazy Dave Condon

    Joined Jun 8, 2004
    7,105 posts, 739 likes
    -na -NA
    US Anywhere USA
    Proper etiquette on vocabulary?
     


  15. 907Juice

    907Juice

    Joined Apr 7, 2016
    155 posts, 48 likes
    Beneteau First 305
    US Seward, Alaska
    Oh sorry... I usually save that one for special occasions. That and sometimes I forget to use my inside voice. I’m back to PG.
     


  16. 907Juice

    907Juice

    Joined Apr 7, 2016
    155 posts, 48 likes
    Beneteau First 305
    US Seward, Alaska
    Sorry, it was meant to be funny. I’ll try and remember to be PG. I get my audiences confused sometimes.
     


    Ward H likes this.
  17. BigEasy

    BigEasy

    Joined Jun 21, 2004
    1,071 posts, 275 likes
    Beneteau 343
    US Slidell, LA
    The store in my town is closing in a month. There are two other WM stores 30 minutes away, if I absolutely need something quick.
     


    Sailboat.Sequoyah likes this.
  18. chuckwayne

    chuckwayne

    Joined Mar 20, 2004
    1,510 posts, 54 likes
    Hunter 356 and 216
    US Portland, ME
    I used to be a fan of west marine when it was run by sailors, but now....... I happen to need a bluesea inline ATC waterproof fuseholder; Escape's still buried in snow so no rush, but WM $12.99 and one of the local WM stores had one; Amazon, 2 day free delivery to my door, $5.99;Really?? Worse yet, Amazon shows list price as $9.99 - that's something I've seen recently with WM, but charging 30% OVER list isn't going to work for long today.
     


    Sefuller likes this.
  19. Rick Webb

    Rick Webb

    Joined Jun 2, 2004
    2,799 posts, 167 likes
    Hunter 23.5
    US Fort Walton Yacht Club, Florida
    I would like to see them offer internet competitive prices and free delivery to the store. Or you pay for express shipping to get it there quickly if needed. When the new guys took over they had no idea what was in the warehouse folks at the store were going bonkers. I see less and less traffic in the local store and fewer and fewer boat items on the shelves. Plenty of tshirts coolers and paddle boards though. I will be surprised if they do not go the way of Sears within a year.
     


  20. njlarry

    njlarry

    Joined Sep 23, 2009
    1,349 posts, 137 likes
    O'Day 34-At Last
    US Rock Hall, Md
    I am a WM fan. The local store in Rock Hall is staffed by great people who know boating, they have a dyi rigging table, very generous return policy and sale prices are very good. Don't forget that bonus points drop prices about 5 percent.
    I am willing to pay a bonus for in stock inventory, physical shopping and a great return policy .
    Ironically , WM no longer prints catalogs while Defender and Hamilton do.
    Sears had idiot managers for decades. They started out as mail order and should of lead the internet but would be executives who admitted to reading books were never given a second interview. Maybe that is the reason they missed the boat when they could have owned Amazon .
     




Ready-made sheets and halyards
Now faster than ever, our calculator tells you what sizes you need.
Sunbrella lifesling covers
Any color, fits over existing bag to match your existing canvas.
Winch covers
Any brand, every size, any color!
Gray Enterprises port gasket
Stop winter leaks. Compare our price!