Quick to complain, quick to praise.
I bought an Anchor Snubber last May from West Marine and regretfully it failed whilst anchored off Dominica two weeks ago. I wrote to Davis Instruments pointing this out and instead of just saying it was my fault as I used to much slack in the chain allowing the full strain to be taken by the snubber; they did point this out by the way, they immediately moved to replace it by asking West Marine to send another.
Due to the high cost of postage to the Caribbean, Niels Kisling of Davis even offered; probably tongue in cheek, to personally deliver it.
Brilliant service, great product despite the issue with it, it actually does work very well. So impressed.
Thought you all should know
I bought an Anchor Snubber last May from West Marine and regretfully it failed whilst anchored off Dominica two weeks ago. I wrote to Davis Instruments pointing this out and instead of just saying it was my fault as I used to much slack in the chain allowing the full strain to be taken by the snubber; they did point this out by the way, they immediately moved to replace it by asking West Marine to send another.
Due to the high cost of postage to the Caribbean, Niels Kisling of Davis even offered; probably tongue in cheek, to personally deliver it.
Brilliant service, great product despite the issue with it, it actually does work very well. So impressed.
Thought you all should know