Sorry you're having trouble finding support. Do you have a friend, or friend of a friend, that does residential AC service? They should be able to take care of it if they're willing.
Problem is, you have to buy refrigerant that is compatible with the unit. Then, you need to have gauges to verify the operating pressures, or at minimum, you need to weigh-in a new charge. If this system uses R-22, you need to find some (not produced, but some stock is still available) or one of the substitutes that is suitable for top up. In my state, you have to have certification to legally buy it.
If it was 134a, you could go get one of those charging cans almost anywhere, with the built-in gauge, and take a stab at it. This is unlikely.
Can you tell what refrigerant you have?