Android phone app connection issue

[Rich Stidger]

I have not been able to connect on my Android phone for the last couple of days. Neither via WiFi or mobile data. I uninstalled and re-installed- no joy. My W8.1 computer connects fine.

Is anyone else having this issue?

 

[kappykaplan]

No issues with my Android, mobile data or wifi.

 

[smokey73]

No issues here either. Have you recently hooked up via a vpn?

 

[JoeWhite]

I would reset to factory settings and test as a last resort. My android works fine.

 

[Rich Stidger]

No VPN, and I'm using the same wifi network. And it failed to connect on a different wifi network as well.
Everything points to the phone and/or software.
I really don't want to reset to the factory defaults, but I don't know how to isolate this problem. It would be the absolute last resort.
The message I get is
"Oops! Looks like we can't establish a connection with our server. Please try again after a few minutes."
I have 60Gb of free internal memory, so it doesn't seem like a short memory issue.
The SBO app is the only one that won't connect.
And as I stated in my original post, it fails to connect using mobile data also.

 

[Davidasailor26]

Try uninstalling the app and reinstalling it? Other than that my next suggestion would be to just use it in the mobile browser instead. I have an iPhone now and haven’t used the Android app in years, but the site works very well in mobile Safari so I’d expect the same in the Android browser.

 

[DArcy]

I don't use the app on my android devices. I find it much better to use the web browser. Try just uninstalling the app and go to the web page.

 

[Rich Stidger]

All of a sudden it works again. Weird.

 

[JoeWhite]

I did not realize you were having problems with SBO only. I had that problem recently and I had to refresh the page. Then it worked. I hope that helps.